FAQs

How long should my necklace be?

Most women will find that a 16 inch chain fits like a choker, snug against the neck. If you are petite or especially slender, a 16 inch chain might hang down to your collarbone. Most necklaces start at 16 inches, and many are adjustable in case you need a smaller fit.
An 18 inch chain will fit the average woman well, and will dangle at the collarbone. For plus size women, this chain length will probably fit more like a choker. If you're looking for something with a little more breathing room, you can also select? a necklace that is 20, 22, 24, or 30 inches. Depending on your size, these chain lengths will hang between your collarbone and your sternum.

What is the difference between 10K and 14K and 18K?

A 10K product has a mixture of 41.7% gold and 14K product has a mixture of 58.5% gold. Finally, an 18K product has a mixture of 75% gold.
Because of these differences in gold mixture, the prices vary between a 10K, 14K and an 18K product.

What will the return policy be like?

Star Chains accepts all returns. Returned payment or credit will be issued upon receipt of returned item to ElimJewelry.com, LESS a 25% restocking fee.
For more information on the return policy, please click here

What are international shipping methods, price and delivery time?

For international shipping, USPS free shipping and USPS express shipping are available.
For USPS free shipping, it takes about 2 weeks for most of countries. For USPS express shipping, it takes about 5 business days for most of countries with the costs of $34.99.
However, tracking is not available for USPS free shipping. So, USPS international express shipping is preferred, and it saves time and has less chance of mistakes in the delivery process.
For more information on the return policy, please click here ??


What are domestic shipping methods and delivery time?

USPS free shipping and UPS is major shipping method for domestic.
For USPS free shipping, it takes about a week to ship the item. During the holiday season, (e.g. Christmas, New Years, Valentine's Day) the shipping process will take longer. There is USPS express also available. In most of place in USA, it will be delivered next day. Once the items are shipped and tracking number is given, all responsibility is held by the postal service.

For UPS, UPS Next day, 2nd day, 3rd day, and Ground are available. Please check with UPS Ground Delivery Time Zone
For more information on the shipping methods, please click here.

How can I pay for the purchase?

Payments are usually done with credit cards, pay pal and money order. Checks and cash are not accepted.