Return Policy

Starchains.com' return policy is here to guide our customers to satisfactory and efficient return processes that will please our customers 100%! We work diligently to provide our customers with the highest product quality and friendly services; however, if in any case our customers are not satisfied with the products, we guarantee our customers a 100% authorized refund (Excluding shipping costs) within 14 days of the invoice date. In order for successful returns and refund procedures to take place, it is important that our customers are aware of the step by step processes and directions they need to follow. Please read the following qualifications, steps, and directions for a successful returning process.

Qualifications for Returns/Refunds:

**Important**It is important that the product has not been worn or used in any way for a full refund. If our customer representatives evaluate the product to have been worn or used, a full refund will not be given. Therefore, if you wish for a full refund, please keep the item in its original state and packaging and e-mail us as soon as possible. Refunds exclude shipping costs and there will be a 15% restocking fee. If your order had a free shipping offer, the free shipping cost will be deducted from the refund amount.
ALL FINAL SALE PRODUCTS are NOT REFUNDABLE.

Obtaining Return Approval Code:

  1. Please e-mail to info@starchains.com regarding your reason and purpose for your return.
  2. A customer representative will get back to you with a return approval code. With this return approval code, customers can send the items back to our headquarters for a full repair or refund.

Shipping Directions

  1. Contact us to info@starchains.com and explain the situation.
  2. Once all qualifications are met and an approval code is obtained, items should be returned within 7 days of obtaining the approval code.
  3. When ready to ship the item, put an attention to the Return Department ALONG WITH the return code number written next to the attention.
  4. Send the package via USPS certified mail to the following address: StarChains.com 214 State St. suite 105, Hackensack NJ, 07601 Depending on your location, this can take from 1-5 days.
    5. **Important** Keep in mind that returns will only be accepted with the approval code. Any returned item without an approval code will be shipped back to the customer with the shipping and handling fee credited to the customer's account without prior notification.
  5. Once the package is received at our headquarters, only then will the customer receive the refund. Refunds exclude shipping costs and there will be a 15% restocking fee. Therefore, it is important that the customer returns the items as soon as possible. All returns and refunds are 100% guaranteed with authorization. To assure fast and efficient return processes, we ask that our customers please follow the directions.

Order Cancellation

Customers may only cancel merchandise within 24 hours of the placement of the order. Be sure to cancel within 24 hours of the order placement to successfully cancel your order.